tag:blogger.com,1999:blog-4407576568009591858.post8519500330620396070..comments2023-05-09T07:00:42.928-07:00Comments on Pretty (and) Weird : Silent Bob speaks up: I weigh in on the issueStephaniehttp://www.blogger.com/profile/09063881205004962367noreply@blogger.comBlogger2125tag:blogger.com,1999:blog-4407576568009591858.post-63542815340676296142010-02-15T00:50:53.247-08:002010-02-15T00:50:53.247-08:00I agree that Smith was treated poorly and that thi...I agree that Smith was treated poorly and that this has provided him with a platform to help change the policies that are unfair to overweight customers. However, I believe Smith is lashing out in a very immature way. Twitter is a great way to gain supporters, but I feel that his point - other than being very angry- is lost in his tirade. <br /><br />And I'm talking only Twitter. If he chooses that to be his medium, he should use it appropriately. Only his devout fans, those most likely to side with him anyway, will listen to an hour long podcast.Stephaniehttps://www.blogger.com/profile/09063881205004962367noreply@blogger.comtag:blogger.com,1999:blog-4407576568009591858.post-62250605088994369722010-02-15T00:27:18.669-08:002010-02-15T00:27:18.669-08:00Give Smith's account of the tale a listen. ht...Give Smith's account of the tale a listen. http://www.smodcast.com/smods/smodcast106.html<br /><br />At about 54 minutes in, you learn why this moved from being a gripe to being a crusade for Kevin. Think of what it must feel like, when you're a bit overweight to suddenly be told you're 'too fat to fly' and consider whether a $100 voucher would make up for that embaressment and grief.<br /><br />Southwest's blog post apologizes in one line, but then goes on to justify their actions labelling Smith again as 'too fat to fly'. What's more, Southwest goes ahead and reveals customer data (Smith's seat buying habits) in an attempt to cover themselves, "See - he always buys too seats because he's too fat"<br /><br />An apology is just words if there's no action behind it. All Kevin really needed to hear from them is that the treatment he recieved is NOT typical and they will make sure it happens to no one else. Instead what he got was 'sorry ... but we've done nothing wrong'.Unknownhttps://www.blogger.com/profile/11948868443738071063noreply@blogger.com